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Terms & Conditions

Food Hygiene Rating

https://ratings.food.gov.uk/business/en-GB/239872/W1-Catering-Coventry

We are proud of our 5 star food hygiene rating

Important Information

We would appreciate all orders placed online by 2pm the day before to ensure we can guarantee exactly what you have ordered.

Orders can be cancelled and amended up until 2pm the day before delivery online,

after this you will need to speak to to us directly.

Any orders placed later than 2pm, will be subject to confirmation by us, orders must be emailed.

All buffets are beautifully presented on high quality platters with disposable plates & napkins

Plastic cups are supplied with drinks

Buffets must be consumed within 2 hours of delivery (Food Standard Agency Regulations)   

Prompt free delivery within 3‐mile radius

All prices are exclusive of VAT

To avoid disappointment when ordering as much notice as possible would be greatly appreciated   

Menu items are subject to availability & prices are subject to alteration without notice 

An unavailable item will always be replaced by an alternative

Please note our buffets may contain nuts or nut traces

All dietary requirements must be stated at time of ordering     

Crockery hire is available subject to a quotation

Staff hire is available at £ 15.00 per hour per person

 

Equipment 

When placing an order with us you agree to the following terms & conditions

We ask that all non-food items, insulated bags, platters, baskets and other equipment is kept ready for collection.

We will have to charge for items thrown away or not ready for collection.

All breakages and losses will be invoiced for replacement 

 

Cancellations 

A cancellation must be made with a minimum 24 hours notice 

 

Payment Terms  

BACS transfer, credit terms subject to approval

Accept all major credit & debit cards 

All quotes will be required to be accepted by return of email and paid in full within 24 hours notice

Our credit terms, subject to approval, are 14 days from the date of notice

Each individual invoice overdue more than 60 days incur a £ 60.00 late payment charge 

By placing an order with us, you agree and are accepting our terms & conditions

Customer queries must be submitted in writing within 24 hours of delivery 

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