Terms & Conditions

Food Hygiene Rating

https://ratings.food.gov.uk/business/en-GB/239872/W1-Catering-Coventry

We are proud of our 5 star food hygiene rating

Important Information

We would appreciate all orders placed online by 2pm the day before to ensure we can guarantee exactly what you have ordered.

Orders can be cancelled and amended up until 2pm the day before delivery online,

after this you will need to speak to to us directly.

Any orders placed later than 2pm should be made by email or telephone and will be subject to produce and logistical availability

All buffets are beautifully presented on high quality platters with disposable plates & napkins

Plastic cups are supplied with drinks

Buffets must be consumed within 2 hours of delivery (Food Standard Agency Regulations)   

Prompt free delivery within 3‐mile radius

All prices are exclusive of VAT

To avoid disappointment when ordering as much notice as possible would be greatly appreciated   

Menu items are subject to availability & prices are subject to alteration without notice 

An unavailable item will always be replaced by an alternative

Please note our buffets may contain nuts or nut traces

All dietary requirements must be stated at time of ordering     

Crockery hire is available subject to a quotation

Staff hire is available at £ 12.00 per hour per person

 

Equipment 

When placing an order with us you agree to the following terms & conditions

We ask that all non-food items, insulated bags, platters, baskets and other equipment is kept ready for collection.

We will have to charge for items thrown away or not ready for collection.

All breakages and losses will be invoiced for replacement 

 

Cancellations 

A cancellation must be made with a minimum 24 hours notice 

 

Payment Terms  

Cheques payable to: W1 Catering Ltd

Accept all major credit & debit cards 

Our credit terms, subject to approval, are 14 days from the date of notice  

Customer queries must be submitted in writing within 24 hours of delivery 

West One Catering, Westwood Way, Westwood Buisness Park. Tel 024 7669 4127